At pwildtrailgadgets.com, we want you to feel confident shopping with us. We carefully source and deliver high-quality camping gadgets, but if you are not fully satisfied with your purchase, we are here to help.
Eligibility for Returns
- You may request a return within 7 days of receiving your order.
- To qualify, items must be unused, in their original packaging, and in the same condition as received.
- Proof of purchase (such as an order number or receipt) is required.
Non-Returnable Items
For safety and hygiene reasons, certain products such as personal care gear, food-related items, or customized products cannot be returned unless they arrived damaged or defective.
Return Process
- Contact our support team at info@wildtrailgadgets.com with your order details and the reason for return.
- Once your request is reviewed, we will provide you with instructions on how to ship the item back.
- After receiving and inspecting the returned item, we will notify you of the approval or rejection of your refund.
Refunds
- Approved refunds will be processed within 5–10 business days to your original payment method.
- Shipping fees are generally non-refundable, unless the return is due to our error (wrong or damaged item).
- If only part of the order is returned, refunds will be adjusted accordingly.
Exchanges
If you wish to exchange a product for a different item, please contact us. Exchanges are processed once the original item is received and approved.
Customer Responsibility
Customers are responsible for return shipping costs unless the return is due to a mistake on our part. We recommend using a trackable shipping service to ensure the item reaches us safely.
Our goal is to make sure your shopping experience is smooth and worry-free. If you ever face any issue with your order, we encourage you to reach out—we are always here to help.